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National Telesystems

Services

Manage services are rapidly becoming one of the most important elements in the reach media conferencing and collaboration industry. The term “management services” has been around far well over a decade in the telecommunications and data communication industries, where it describes wide variety of services ranging from helpdesk support to operations, managements consulting, on-site technical assistance and even project management.

  • Comprehensive AMC
  • Non Comprehensive AMC
  • Charged Services

Comprehensive Annual Maintenance Services

  • Response time is 2-3 hours.
  • Resolution time is 24 hours/ alternate arrangement/ standby would be provided.
  • Standby/loaner equipment will be provided if there are dependencies on spares/replacement.
  • Assuring near zero downtime and uptime of 98% throughout the period.
  • For preventive maintenance call during the period with ultimate number of breakdown calls.
  • Analysis on failures of equipment/consumables will be provided quarterly.
  • Complete management of installed equipment along with recommendations to replace/upgrade.
  • Training on basic operating procedure of the equipment will be imparted to client personnel.
  • Software support in the form of upgrades.
  • Educate the clients on the latest trends in the industry, to drive maximum benefits from technical advances in the field.
  • A complete study on the infrastructure followed with recommendations on optimum usage of the installation.

Non Comprehensive Annual Maintenance Services

  • Complete managed services without the cover of spares and standby unit.
  • All technical and support services provided with a response time of 3-4 hours.
  • Standby equipment provided with, based on availability, and it is charged on the usage.
  • Spares / consumables are supplied at very competitive prices.
  • Recommended on new technologies for replace / upgrade.

Charged Services

  • National Telesystems caters to clients ( NonAmcs ) on their requirement of Services.
  • Services will cover consulting, repair, resolution, spares, software support and etc.
  • Services will be one time with an option to extend it to Non- Comprehensive /Comprehensive AMCs.